Reservasi

Reservation

  Reservasi adalah melayani permintaan pemesanan kamar yang diminta oleh tamu.
Formulir yang harus di persiapkan oleh petugas reservasi adalah
- Reservation form
- Confirmation letter
- Reservation dairy
- Conventional chat
- Room rack slip
- Arrival book
- Departure book

Contoh dialog dari reservasi lewat telephone :

R as Reservation
G as Guest

R : Good morning Saja Hotel & Spa Reservation this is Milda speaking how may i help you ?
G : Good morning, i am Michael Wang. I'd like to make Reservation. Do you have any availablelity ?
R : Yes We have room available, For how King and when is it For sir ?
G : I'll Be staying For three nights on 1st Februari 2016
R : And whould you like room with twin beds or double bed and prefer to have room with view of the ocean ? 

G : Yes and i prefers room For the twin beds. Whats the rate For the room ?
R : You'r room is IDR 1.500.000 per night. Now What the name Will Be the Reservation Be listed under ?
G : Mr Michael Wang
R : Could you spell You'r last name please ?
G : Sure W-A-N-G
R : Thankyou sir. Can i have You'r contac number phone please ?
G : Yes My cell phone is 545 321 765 762
R : Well now I'll need You'r type of You'r credit card and the number
G : Visa the number 9987605432 under My name Michael Wang
R : Allright Mr. Wang You'r Reservation has been Made For 1st of february For three nights with twin bed view to the ocean. Check in Time At 14.00 if you have any other question, please do not hesitate to contac us
G : Great and Thankyou so much
R : My pleasure. We Will se you on that periode Mr Wang. Have Great day.